At BladeHaven Shop, we cater to knife enthusiasts who demand precision in both craftsmanship and service. Whether you’re a professional chef, collector, or outdoor adventurer, our FAQ is designed to provide razor-sharp clarity on every aspect of your experience with us.
Product Questions
What types of knives do you specialize in?
We curate premium blades for every purpose:
- Folding Knives: Precision EDC companions with superior lock mechanisms
- Kitchen Knives: Professional-grade cutlery for culinary artists
- Limited Editions: Collector’s items from exclusive sprint runs
- Maintenance Systems: From pocket sharpeners to professional sharpening stations
How do I choose the right sharpening system?
Consider:
- Skill Level: Pocket sharpeners for beginners vs. full systems for professionals
- Blade Type: Our replacement stones are graded for specific steel hardness
- Usage Frequency: Daily maintenance vs. periodic professional sharpening
Are your WMK Exclusives truly limited?
Absolutely. Each WMK Exclusive undergoes:
- Strict production caps (typically 100-300 units worldwide)
- Unique serialization
- Special metallurgical treatments documented in included certificates
Shipping & Delivery
Why do you recommend Standard Express over free shipping?
Our $12.95 Express option via DHL/FedEx provides:
- Faster delivery (10-15 days vs. 15-25)
- Discreet packaging that doesn’t advertise blade contents
- Priority customs clearance
- Real-time tracking with signature confirmation
Pro Tip: For international collectors, Express shipping significantly reduces customs hold times for knife shipments.
How do you handle international knife regulations?
Our system automatically:
- Generates compliance documentation for restricted regions
- Applies discrete labeling when required by local laws
- Blocks checkout for prohibited items based on destination
What’s included in your 3-Point Inspection?
Every shipment undergoes:
- Steel Verification: Metallurgical testing to match product specs
- Edge Inspection: Factory edges must pass our sharpness standards
- Protective Packaging: Custom solutions based on product type
Returns & Warranty
What if my knife arrives not meeting expectations?
Our 15-Day Satisfaction Guarantee covers:
- Pre-paid return labels for defective items
- Full refunds or replacements (your choice)
- Knife-fluent support at [email protected]
Note: Returned knives must be in original, unused condition with all protective coatings intact.
Are sharpening systems returnable?
Yes, under these conditions:
- Unopened replacement stones can be returned within 15 days
- Used sharpening systems may qualify for partial refund if defective
- WMK Exclusives with numbered stones follow special protocols
Payment & Security
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Security Note: All transactions are processed through PCI-compliant systems. We never store full payment details on our servers.
Why was my payment declined?
Common reasons include:
- International transaction blocks (contact your bank first)
- Attempted purchase of region-restricted items
- Order value exceeding fraud prevention thresholds
Knife Care Advice
How should I maintain my new blade?
For folding knives:
- Monthly pivot lubrication with our specialty oils
- Regular edge inspection with included magnification card
- Daily honing with ceramic rods
- Professional sharpening every 6-12 months depending on use
Expert Tip: Our knife carrying cases include humidity control packets – replace them every 6 months for optimal blade preservation.
Still Have Questions?
Our blade experts are available at [email protected] – typically responding within 4 business hours. For urgent matters regarding shipments in transit, please include your order number in the subject line.
Physical Address:
BladeHaven Shop
4323 Eagles Nest Drive
Chico, CA 95926 USA