At BladeHaven Shop, we craft our return policy with the same precision we apply to our premium blades. We stand behind every product we curate, but understand that sometimes a return or exchange is necessary. Below you’ll find our streamlined process designed for tactical professionals, master chefs, and discerning collectors alike.

Our Return Commitment

We offer a 15-day return window from the date of delivery for most items. All returned products must be:

  • In original, undamaged packaging
  • Unused and in resalable condition
  • Accompanied by all original accessories and documentation
Note on Limited Edition & Sprint Runs: Due to the collector’s nature of these items, all Limited Edition knives and Sprint Run products are final sale and cannot be returned or exchanged unless defective.

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Use the following template to ensure we process your request efficiently:

Subject: Return Request – Order #[Your Order Number] Dear BladeHaven Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Item(s) for Return: [Product Name(s)] Reason for Return: [Please specify] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

2. Receive Authorization

Within 1-2 business days, our team will:

  • Verify your return eligibility
  • Provide a Return Merchandise Authorization (RMA) number
  • Send detailed return shipping instructions

3. Package & Ship

Securely package your return using the original packaging whenever possible. Include:

  • The RMA number clearly visible on the exterior
  • A copy of your original invoice
  • All original protective materials

Ship to:
BladeHaven Shop Returns
4323 Eagles Nest Drive
Chico, CA 95926
USA

4. Inspection & Processing

Upon receipt, our quality control team will inspect your return within 3-5 business days. You’ll receive email confirmation once:

  • Your return is approved and processing begins
  • Or if there are any issues requiring clarification

Refund Timeline & Methods

We process refunds with the same efficiency as our order fulfillment:

  • Credit Card/PayPal: 3-5 business days after approval (processing time depends on your financial institution)
  • Original Payment Method: All refunds are issued to the original payment method
  • Exchange Processing: New items ship within 1-2 business days after return approval

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service with insurance for valuable blades.

International Returns

For our global customers (excluding restricted regions):

  • All customs forms must be marked as “Returned Goods” to avoid additional duties
  • Original shipping fees are non-refundable
  • Processing may take additional 3-5 business days for international returns

Exceptions & Special Cases

The following items cannot be returned for safety and quality reasons:

  • Used sharpening stones or pocket sharpeners (hygiene reasons)
  • Opened knife care products (oils, waxes, etc.)
  • Personalized or custom-engraved items
  • Limited Edition & Sprint Run knives (as noted above)
BladeHaven Promise: If you receive a defective product, contact us immediately at [email protected]. We’ll arrange for expedited replacement at no cost to you, honoring our commitment to quality that professionals demand.

For any questions about our return policy, contact our customer service team at [email protected] or call +1 (530) 123-4567 during business hours (9AM-5PM PST).