At BladeHaven Shop, we engineer our shipping and return policies with the same precision we apply to crafting premium blades. Designed for tactical professionals, master chefs, and discerning collectors, our processes ensure your complete satisfaction with every purchase.

Shipping Information

Order Processing & Delivery Timelines

We pride ourselves on rapid order processing and reliable international delivery:

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – $12.95
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

Note: Delivery times may vary slightly depending on customs processing in your country. We currently ship worldwide except to certain Asian regions and remote areas.

Our Return Commitment

We offer a 15-day return window from the date of delivery for most items. All returned products must be:

  • In original, undamaged packaging
  • Unused and in resalable condition
  • Accompanied by all original accessories and documentation

Non-Returnable Items

The following items cannot be returned for safety and quality reasons:

  • Used sharpening stones or pocket sharpeners (hygiene reasons)
  • Opened knife care products (oils, waxes, etc.)
  • Personalized or custom-engraved items
  • All Limited Edition & Sprint Run knives (final sale unless defective)

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Use this template for efficient processing:

Subject: Return Request – Order #[Your Order Number]

Dear BladeHaven Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]
Item(s) for Return: [Product Name(s)]
Reason for Return: [Please specify]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Receive Authorization

Within 1-2 business days, our team will:

  • Verify your return eligibility
  • Provide a Return Merchandise Authorization (RMA) number
  • Send detailed return shipping instructions

3. Package & Ship

Securely package your return using the original packaging whenever possible. Include:

  • The RMA number clearly visible on the exterior
  • A copy of your original invoice
  • All original protective materials

Ship to:
BladeHaven Shop Returns
4323 Eagles Nest Drive
Chico, CA 95926
USA

4. Inspection & Processing

Upon receipt, our quality control team will inspect your return within 3-5 business days. You’ll receive email confirmation once:

  • Your return is approved and processing begins
  • Or if there are any issues requiring clarification

Refund Timeline & Methods

We process refunds with the same efficiency as our order fulfillment:

  • Credit Card/PayPal: 3-5 business days after approval (processing time depends on your financial institution)
  • Original Payment Method: All refunds are issued to the original payment method
  • Exchange Processing: New items ship within 1-2 business days after return approval

Important Notes

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product
  • We recommend using a trackable shipping service with insurance for valuable blades
  • For international returns (excluding restricted regions):
    • All customs forms must be marked as “Returned Goods” to avoid additional duties
    • Original shipping fees are non-refundable
    • Processing may take additional 3-5 business days

The BladeHaven Promise

If you receive a defective product, contact us immediately at [email protected]. We’ll arrange for expedited replacement at no cost to you, honoring our commitment to quality that professionals demand.

For any questions about our shipping or return policy, contact our customer service team at [email protected] or call +1 (530) 123-4567 during business hours (9AM-5PM PST).